Refund Policy

At ThermaMD, we're dedicated to helping you take control of headaches and migraines — before they take control of you. We believe in the quality and effectiveness of our products, and we recommend using yours for at least 14 days before considering a return. If, after 14 days and within our 60-Day Money-Back Guarantee, you're not satisfied with your purchase for any reason, please contact us at support@thermamd.com and our team will gladly assist you.

Cancellation Policy

Any changes or cancellations must be made within 24 hours of placing your order. After this window, your order will likely have entered processing and can no longer be cancelled. If your order is cancelled within the 24-hour period, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind our products and want you to experience their full benefits. Try your Tension Therapy Pro for a minimum of 14 days — if you're still not happy, you may return it within 60 days of your delivery date for a refund. Please note that any shipping fees (if applicable) are non-refundable. To start a return, contact us via the Contact Us form on our website or e-mail support@thermamd.com. Include your Order Number, or the name and e-mail address used at checkout so we can process your request faster.

Damaged Items

We carefully package each product to ensure it arrives safely. An item is considered "damaged" if it has a defect or arrives physically broken. Minor damage to packaging (such as dents or creases) that doesn't affect the product itself is not considered damage. If your item arrives damaged, please e-mail support@thermamd.com within 72 hours of delivery with clear photos of the issue. Our team will review your case and, if eligible, arrange a replacement at no cost to you. We do not issue refunds or replacements for items damaged through normal wear and tear, misuse, or neglect.

Shipping and Delivery

We aim to deliver your order as quickly as possible. However, we cannot be held responsible for delays caused by couriers, customs, or other circumstances beyond our control. If your order is delayed, lost, or stolen, please reach out directly to the courier for the most accurate assistance. ThermaMD is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. If the address provided is incorrect and we are not notified within 24 hours, we cannot offer a resend or refund.

Policy Updates

ThermaMD reserves the right to update or modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version before purchasing or using our products. By purchasing from ThermaMD, you agree to this Return & Refund Policy.